- Interoperability
How to make good use of Open Way? (IV): report the data correctly
The Mataró City Council has centralized the management of interoperability inquiries in the Citizen Service Office (OAC) to ensure that citizens do not have to present documents that can be obtained through Via Oberta. This has significantly improved processing efficiency, reducing the burden on people and increasing the quality of service.
Many councils continue to ask citizens for data when carrying out administrative procedures, despite the fact that this data can be obtained through interoperability services. This leads to more effort, unnecessary delays and a less efficient experience for people. To solve this problem, Mataró City Council has established a centralized process in the OAC, ensuring that citizens are not asked for documents that can be obtained through Via Oberta.
This solution is documented in theDigiCanvis Observatory as a good practice of local administrations.
Com funciona?
Mataró City Council has implemented a methodology that identifies the queries that can be made to Via Oberta at the time of the design of the procedure or service.
In summary, this process includes:
- Regulatory review. Determine whether the data requested from citizens is necessary or not.
- Data availability. Check if the requested data is available in Via Oberta and if the city council has the authorization to make inquiries.
- Requests for authorization. If the city council does not have the authorization, manage the corresponding requests with the advice of the legal services to determine the purpose, the legal basis of the consultations and whether the express consent of the interested party is necessary.
- Updating the forms. Modify the request forms for the procedures to inform that data will be consulted in Via Oberta and collect the non-opposition of the interested parties.
- Query automation. Integrate inquiries into Via Oberta through an application that facilitates access and secure management of information.
What are the benefits?
- Improved efficiency. The solution reduces the request for documents and allows obtaining data and documents in electronic format, eliminating manual collection and digitization.
- Guarantee of the right of people not to provide documents and data that are already in the possession of the administrations themselves.
- Time saving Interoperability avoids travel and means faster resolution of procedures.
Mataró City Council has been using this exchange of documents with other administrations since 2014. As an example of reducing the average processing time, the bus card procedure and the concession of rights is resolved in 6 minutes on average in the OAC
You can find out the key aspects to take into account to implement this initiative in the file Centralized management of interoperability inquiries at the OAC.